How to Claim Compensation for a Delayed EU Flight

How to Claim Compensation for a Delayed EU Flight

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I must admit, I’ve been pretty lucky with flights and (touch wood) haven’t had many delays. But unfortunately, not everyone is as lucky as me as having a flight delay is not uncommon for the average traveler. Although these delays can be super frustrating mostly because you are wasting time hanging out in an airport spending more time than you planned to. Apart from time, it could also cost you money for edibles, missed flight, train or bus that you were supposed to catch after the current flight, an appointment, your comfort, and more. 

The good news here is that there is a flight delay compensation in the EU. This is under the EC 261 and it’s for everyone who meets the eligibility criteria for getting compensation, including:

  • Your departure was from a country within the EU or landed there on an airline with the EU.
  • Arrival time was more than 3 hours from the intended time.
  • You checked in on time.

It is also important to note that there is no exception to this rule for low-cost airline tickets, business trips, a child’s paid ticket, free or reduced ticket under a promotional program or customer loyalty.

When Are You Not Entitled?

Most times, the reason for the delay could determine whether or not you are entitled to compensation. If it is due to not-so-extraordinary circumstances, such as staff strike, unavailability of the pilot, or any form of airline unpreparedness or something within their control, then you are entitled to compensation. On the other hand, if it can be connected to extraordinary circumstances, like extreme weather conditions, medical emergencies, air traffic control restrictions, acts of terrorism, and more, then you are not entitled to the compensation. This is because the EC 261 sees this as beyond the airline’s control, so they should not be held responsible for it.

Another reason to disqualify you from getting compensated is if you didn’t check in on time, which is at least 45 minutes before your departure. Also, if you are traveling on a free or reduced ticket that isn’t available to the public, your rights would be waived. 

How Much Compensation Do You get?

The European legislation called EC 261 says you may be able to claim up to €600 in cash for a flight delay. While this is possible, it is not the case for everyone; you could get a fee lesser than that, depending on the result of the calculations. How much you get is calculated based on flight distance and the length of the delay. 

How flight bands are measured:

  • Short: Flights 0 – 1500 kms
  • Medium: Flights 1500 – 3500 kms
  • Long: Flights above 3500 kms

How the delay is calculated:

  • Short: 2 hours
  • Medium: 3 hours
  • Long: 4 hours

If it’s a short distance and the delay is also less than 3 hours, you are not entitled to any compensation fee. An easy way to go about this is to check AirHelp’s quick chart that summarizes it or use its tool to calculate how much compensation you are entitled to.

Conclusion

As long as you meet the criteria for the EC 261, you are entitled to a compensation fee. It doesn’t matter if the airline had provided you food, beverages, hotel accommodation or travel vouchers, you should still file for your compensation. Other rights could include getting a partial refund in the case of upgrading or downgrading or your originally assigned class in the plane.

Book your trip now

Are you ready to book your trip?  To help you get the best deals and service here are the companies that I personally use to book all of my travel online. I always shop around before booking anything, but these are my tried and tested starting places.

  • Skyscanner – I’m a bit fan of Skyscanner, it is who I use to book all of my flights. I often will check other like Google Flights or Momodo, but I always go here first and it is who I book 99% of my flights with. 
  • Booking.com – I LOVE booking.com especially when I can book and cancel free up until a certain point, mostly because my plans are forever changing. It’s easy to use and has one of the widest selections. 
  • Airbnb – I’m not a huge user of Airbnb, but sometimes I do like to use it, and I ALWAYS check it before I book anything else. You can get some really cool places to stay here, and it is especially good in places like Cuba. If you don’t have an account and you click on this link then you will get $36 off your first booking.
  • Hostelworld – If you are looking for hostels then this is a great place to check first. They often have additional places that you won’t find on Bookin.com.
  • Agoda – Although I don’t use it as much as booking.com, Agonda is especially good if you are traveling in Asia as they really do dominate there. 
  • Worldpackers – If you want to travel on the cheap and save money on accommodation then you need Worldpackers in your life. You can read more about it here. If you click this link to sign up and use the code CLAIRESITCHYFEET then you can get a 40% discount on your membership! 
  • Book a Way – If you are traveling in Asia and want to pre-book your transportation then bookaway.com is a fantastic site to do so. They have buses, trains, and cars.
  • RentalCars – Looking to rent a. car while you are away? I always book through Rental Cars as they do a search of all of the big sites and find the best deals. 
  • Welcome Pickups – Very occasionally getting from the airport to my accommodation is a total pain in the butt, or I’m traveling in a group and it makes sense to arrange a pickup. When I do I use Welcome pickups.
  • World Nomads – If you are looking for flexible travel insurance then it’s World Nomads all the way. I wrote all about insurance here if you want a more thorough review. 
  • SafetyWing – AsI’m a Digital Nomad and not moving around quite so much anymore I personally use SafetyWing now for my health insurance. I wrote a full review here
  • Viatour – Sometimes it can be a little expensive, but I like Viatour for somethings, especially if you can get a discount code! It’s also great for inspiration. 
  • Klook – If you are traveling in Asia, then Klook is great! You can book all kinds of tours, activities, and train tickets, plus they even have sim cards and WiFi.

Claire Summers

Dancer, producer, traveller, photographer, cake maker, dog lover and knitter of Christmas scarfs.

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